Refund & Cancellation Policy for All In Air Duct Cleaning
Last updated: 2026-05-02
At All In Air Duct Cleaning, we value our customers in Tukwila, WA, and surrounding areas, including Burien, White Center, Kent, and Mercer Island. We understand that circumstances can change unexpectedly, and we aim to provide clear and fair policies regarding cancellations and refunds. This document outlines our policies concerning cancellations, refund eligibility, and guarantees pertaining to your service.
1. Cancellation Notice
To cancel or reschedule your air duct cleaning appointment, we require a minimum notice of 24 hours before the scheduled service. This allows us to manage our schedules efficiently and accommodate other customers in Tukwila and nearby neighborhoods. Cancellations made within 24 hours of the appointment may incur a cancellation fee of up to 50% of the scheduled service cost.
To cancel or reschedule, please contact our office at [insert phone number] or email us at [insert email address].
If you fail to provide adequate notice, you will be charged according to our cancellation policy.
2. Partial Refunds
In the event of a cancellation that meets our notice requirement, you may be eligible for a partial refund. The following guidelines apply:
- Cancellations made with more than 24 hours’ notice: Full refund of any deposits made.
- Cancellations made within 24 hours: The cancellation fee will be deducted from your deposit, and the remaining balance will be refunded.
- No-shows will not be refunded.
Refunds will be processed within 7-10 business days from the date of cancellation. The refund will be issued to the original payment method. Note that processing times may vary based on your financial institution.
3. Weather Delays
At All In Air Duct Cleaning, we prioritize the safety of our technicians and customers. In the event of severe weather conditions (e.g., snowstorms, heavy rainfall, or high winds) that may impact our ability to provide service, we reserve the right to postpone your appointment.
In such cases, we will notify you as soon as possible to reschedule your cleaning service. We do not impose any cancellation fees for weather-related postponements.
If your service is rescheduled due to weather delays, we will work closely with you to find a convenient time that fits your schedule.
4. Unhappiness Guarantee
We strive for excellence in air duct and HVAC cleaning services. If you are not fully satisfied with our work, please notify us within 48 hours of service completion. We will review your concerns and may offer:
- A complementary re-cleaning of the specific area in question.
- An adjustment of the service charges, depending on the nature of your dissatisfaction.
To invoke our unhappiness guarantee, please contact us directly at [insert phone number] or email us at [insert email address] with your feedback. We aim to resolve your concerns promptly and ensure your satisfaction with our service.
5. Contact Information for Cancellations and Refunds
For any questions regarding your cancellation or refund status, or if you wish to discuss your unhappiness guarantee, please reach out to us through the following means:
- Phone: [insert phone number]
- Email: [insert email address]
- Office Hours: Monday to Friday, 8 AM to 6 PM, Saturday 9 AM to 4 PM
We appreciate your understanding and cooperation regarding our refund and cancellation policy. Your satisfaction is important to us, and we strive to provide high-quality air duct cleaning services to all residents in Tukwila, WA, and surrounding areas. Thank you for choosing All In Air Duct Cleaning, and we look forward to serving you!